FAQ

7u7 answers to all your questions

From making deposits to playing on mobile, account security, live casino tables and how to reach support — every question you might have about 7u7 is answered on this page as directly as possible. Browse the sections below to find what you need.

Table of Contents

Deposit Questions

Below are answers to the most common questions about depositing money at 7u7 — methods, timing and typical issues. 7u7 Login is required before the deposit option becomes available.

In most cases deposits are credited within a few minutes. If more than 15 minutes have passed and your balance has not updated, keep the payment screenshot or transaction ID ready and contact 7u7 via live chat. Providing this information is usually enough to get it resolved quickly.

7u7 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank and other major banks). The minimum deposit amount is ৳500 regardless of method. Cryptocurrency deposits are not accepted.

Log in to your account and select Nagad from the deposit menu. Send the amount to the number provided by 7u7 using the Nagad app or dial code. Note the reference or transaction ID when sending — it will be useful if any issue comes up. The minimum amount is ৳500.

7u7 does not charge any separate processing fee for deposits. However, your mobile banking service (such as bKash or Nagad) may apply its own charges — that depends on the service provider. Check the charge in your payment app before sending to confirm the total amount.

Yes, you can deposit directly using bKash. Select bKash on the deposit page to get the designated payment number. Send the required amount to that number using the bKash app or by dialling *247#. Your account balance is usually updated shortly after the transaction is completed.

Mobile Use

Here you will find answers to common questions about using 7u7 on a smartphone or tablet. Detailed information about the 7u7 App and 7u7 APK is also available.

On Android, open Chrome and go to the 7u7 site, then tap the three-dot menu (⋮) at the top and select "Add to Home screen". On iOS, open the site in Safari, tap the share button at the bottom and choose "Add to Home Screen". A shortcut will be created on your home screen and will open just like an app.

Yes, 7u7 has apps available for both Android and iOS. The apps are available through official channels. It is best not to download from unknown third-party sources, as those may carry security risks.

If your connection drops during a slot or live game, most game sessions pause automatically. When you reconnect, the game attempts to resume from where it left off. If the result of any round is unclear, 7u7 support can verify it using the game log.

7u7 runs well on any modern Android or iOS smartphone and tablet. Chrome, Firefox, Safari and Edge are fully supported. Older Android versions (below version 6) or outdated browsers may have trouble loading some games, so keeping your browser up to date is recommended.

Account Security

Everything you need to know to keep your account and funds safe at 7u7 is explained below. For more details, read our Privacy Policy.

7u7 uses SSL encryption, so your name, mobile number and payment details are encrypted while being sent to the site and cannot be read by third parties. Data is also stored securely on the server. If you see "https://" and a padlock icon in your browser's address bar, your connection is secure.

Fraudulent sites often use slightly different domains that resemble the name "7u7". Always type the correct address directly into your browser or open it from a bookmark. Do not log in to your account by clicking links in emails or on social media. If in doubt, ask 7u7 support.

Change your password as quickly as possible. Then inform 7u7's 24/7 live chat and mention any suspicious transactions — the team will review your account activity right away. Never share your password or OTP with anyone.

No 7u7 staff member will ever ask for your OTP, password, or bKash and Nagad PIN by phone or chat. If anyone asks for this information, it is a fraud attempt — do not share it. Ignore the call or message and report it directly to 7u7 live chat.

Live Casino

7u7's Aster Live section has a range of live table games including Baccarat, Roulette and Teen Patti. Find answers to the most common questions about this section here.

Baccarat has three betting options: Player, Banker or Tie. The live dealer deals two cards to each hand. The hand whose total is closest to 9 wins. 10s and face cards are worth zero. Go to the live lobby on 7u7, pick any table and place chips within the table limits to start.

Yes. 7u7's live casino works fully in the smartphone browser and app. For the best experience, use a stable Wi-Fi or 4G connection. The video stream usually adjusts automatically to your connection speed, so a slightly slower connection won't stop the game.

Bet limits vary by table — some tables start with lower stakes, which suits newer players, while high-stakes tables are available for experienced players. The minimum and maximum bet for each table is shown next to it in the 7u7 live lobby, so you can check before choosing a table.

A roulette wheel has numbers from 0 to 36. You bet on the number or colour where the ball will land after the wheel spins. Betting on a single number pays more, while betting on red/black or odd/even gives a higher chance of winning. European and other variants are available at 7u7.

Yes, both Teen Patti and Andar Bahar are available in the live casino section of 7u7. In Teen Patti, you build the best hand from three cards; in Andar Bahar, a joker card is revealed and you bet on whether a card of the same rank will appear on the Andar (left) or Bahar (right) side first.

Support Questions

Answers to common questions about how to reach 7u7 support, the languages available and hours of operation are provided here. Also visit our Responsible Gaming page for guidance on playing responsibly.

7u7 has two support channels: live chat and email. Live chat can be opened directly from any page on the site and connects you to someone straight away. You can also send a detailed description of your issue by email and the team will try to respond promptly.

Yes, the 7u7 support team assists in both Bengali and English. The team is built with Bangladeshi players in mind, so issues raised in Bengali will be clearly understood and answered in the same language.

Yes, 7u7 support is available 7 days a week, 24 hours a day. Whether it is late at night or early in the morning — live chat is always active. Support is available during BPL or T20 World Cup matches and on Eid nights as well.

To get your issue resolved faster, have the following ready: your account username or registered mobile number, the time and date of the problem, transaction ID (for payment issues), a screenshot if possible, and a brief description of the issue. This helps the 7u7 team verify and resolve the matter quickly.

For a withdrawal issue, provide the amount you requested, the time of the withdrawal request, the method used (bKash/Nagad/Rocket/Upay/bank) and the mobile or account number. Withdrawals at 7u7 are generally completed within 10 to 45 minutes. Contact support if it takes longer than that.

Still have questions? Talk to us directly

If the answers above have not resolved your issue, contact the 7u7 support team. We are available 24 hours a day, 7 days a week in both Bengali and English.

24/7 Live Chat — from any page on the site
Email Support
[email protected]

Live chat gets the fastest response. Have your account username and a description of the issue ready before getting in touch.

Learn More

Visit the pages below to find out about other important sections of 7u7.

Cricket

Betting on all cricket matches including BPL, IPL and the T20 World Cup — odds formats and strategies.

View 7u7 Cricket Betting

Space Max

7u7's Space Max section with a large collection of slots, jackpots and other games.

7u7 Space Max Games

7u7 Casino

The full 7u7 Casino experience with live casino, card games and Baccarat.

7u7 Casino page