For players 21 and above

7u7's Responsible Gaming Policy

Enjoy entertainment while knowing your limits. 7u7 believes that healthy, informed play delivers the best experience in the long run — that is why we are with you every step of the way.

Our Commitment

7u7 operates as an entertainment platform — casino games and sports betting are here purely for enjoyment. We never want our users to spend excessive time or money. That is why 7u7 has made responsible gaming a core part of its operations from the very beginning.

Reading our detailed information about 7u7 will show you that this platform was built with the safety and convenience of Bangladeshi users in mind. Transparency, fairness, and player well-being are the three things that matter most to us.

Remember, casino games or betting are never a reliable source of income. They are purely entertainment, and winning or losing are both a normal part of that. Set a budget in advance and do not go beyond that limit.

7u7's Core Commitments

No account can be opened by anyone under 21.
Accounts can be suspended or closed at any time at the user's request.
Set your own deposit, wagering, and loss limits.
24/7 support in Bengali via live chat and email.
Security measures are active to detect suspicious activity.
Parental support to prevent any minor from accessing an account.

Set Your Own Limits

7u7 gives you full control over your play. Use the tools below to set limits however you choose — at any time, for any amount.

Deposit Limit

Set the maximum amount you can deposit daily, weekly, or monthly. Once set, it takes effect immediately.

Loss Limit

Decide in advance how much you are comfortable losing within a set period. When the limit is reached, your account will automatically alert you.

Session Time Limit

Set a time limit for how long you play in one go. You will receive a reminder when the set time has passed.

Cooling-Off Period

If you want to take a break for a few days, you can temporarily close your account for anywhere from 1 day to several weeks.

Self-Exclusion

If you need a longer break, choose self-exclusion. During this period, your account will be completely inactive.

Account Closure

If you want to permanently close your account, contact our support team at any time via live chat or email.

Steps to Set a Limit

Click on the "Responsible Gaming" option.

Choose the limit you want — deposit, loss, session, or self-exclusion.

Enter the amount or duration and confirm. The change will take effect immediately.

If you have any trouble, get help from our support team via 24/7 live chat or email.

Warning Signs of a Problem

When gambling goes beyond entertainment and becomes a problem, certain signs become clear. If you notice these in yourself or someone you know, consider seeking help.

Spending Beyond Budget

Repeatedly spending more than the limit you set, or placing larger bets to try to recover lost money.

Losing Track of Time

Playing for hours on end without noticing how much time has passed.

Anxiety and Stress

Feeling restless, irritable, or frustrated when you are unable to play.

Hiding from Family

Concealing your gambling from family or friends, or lying about it.

Gambling with Borrowed Money

Taking out loans to place bets, drawing on savings, or using money the family needs.

Unable to Stop

Trying to stop but repeatedly returning, and being unable to stick to your own decision.

Where to Find Support

If you are struggling, do not face it alone — seek help. From 7u7's own support team to family and professional counsellors, help is available.

7u7 Live Chat Support

Our support team is available in Bengali 24 hours a day, 7 days a week. For account limits, self-exclusion, or any other help, contact us directly via live chat.

Contact by Email

You can also reach us by email in addition to live chat. For support, email us at: [email protected] — you can write in Bengali or English.

Talk to Family and Friends

Opening up to the people closest to you is often the greatest support. Family and friends can help you understand your situation and make the right decisions.

Professional Counselling

Gambling addiction is a mental health issue and it is entirely normal to seek professional help. Consult a mental health specialist or counsellor in Bangladesh. Services are also available through the mental health departments of government hospitals.

Support Groups

Connect with others who are facing the same issue. Support groups can encourage and motivate one another, as well as offer practical advice.

Protection for Minors

The minimum age to open an account at 7u7 and play any form of betting or casino game is 21 years. Age is verified at registration and additional verification may be requested at any time if there is reason for doubt.

If anyone under 18 lives in your household and uses your device, please enable parental controls on the device and keep your 7u7 account password secure. Our Privacy Policy covers the protection of minors' information in detail.

If you suspect that a child or teenager has used your account, notify us immediately via live chat. We will act promptly.

Advice for Parents

Lock your device with a PIN or password.
Enable parental controls or a content filter in your browser.
Keep the 7u7 app or website out of reach of children.
Never share your account login details.
If you have any concerns, contact us directly.

Responsible Gaming and Legal Framework

By using the 7u7 platform, you agree to our terms and conditions. The Terms and Conditions set out the responsible gaming provisions in detail — including the circumstances under which an account may be suspended, how self-exclusion works, and our obligations regarding the protection of minors.

Responsible gaming is not a personal weakness — it is a conscious mindset. This platform is built for those who play occasionally for entertainment and know their own limits. If you feel you have questions about how the games work or about any of the rules, many things are clearly explained on our FAQ page.

Remember: no strategy or system can guarantee a win. Every game outcome is determined independently and previous results do not determine future ones. Placing larger bets to recover lost money is always risky.

Ask Yourself Before You Play

Am I playing with money I can afford to lose right now?
Do I have a set budget for today?
Am I playing for entertainment, or to recover lost money?
Is this affecting my family and daily responsibilities?
Can I stop right now if I choose to?

Responsible Gaming FAQ

Go to Account Settings, select the "Responsible Gaming" section, and choose self-exclusion. Set the duration and confirm. Alternatively, contact our support team via 24/7 live chat or email and they will take immediate action on your behalf. No new account can be opened during an active self-exclusion period.

Decreasing a deposit limit takes effect immediately. However, requests to increase a limit are subject to a waiting period — this delay is intentional so that you have time to reconsider the decision. To request an increase, apply via live chat.

No. The minimum age to open an account at 7u7 and participate in any game or betting activity is 21. Age is verified at registration and no account will be approved for anyone under 21.

Your existing account balance is preserved during self-exclusion. Once the exclusion ends and your account is reactivated, you will be able to withdraw. If you have any questions, contact us via live chat or email.

If you are concerned that a family member has a gambling problem, contact us directly via 7u7's 24/7 live chat or email. We will assess the situation and take the necessary steps. We can also recommend speaking with a professional counsellor.

RTP (Return to Player) is the theoretical average of how much a game pays back over the long term — it is not a guarantee of your personal winnings in any single session. Each spin or bet works independently and previous results do not affect future results. RTP information is useful for understanding the fairness of a game, but it is not a strategy or a guarantee.