7u7 Privacy Policy

Scope of Data Collection

We collect various types of information when you create an account on 7u7 and during subsequent use of the service. The main purpose of this data collection is to provide you with uninterrupted, personalised, and secure service.

1.1 Information Provided Directly by You

The information collected from you for registration and account management:

• Full name and date of birth (for age verification — confirming 21+)
• Mobile number and email address
• User-set password (stored in encrypted form)
• National ID card or approved government-issued ID details (for identity verification)
• Payment information provided during deposits and withdrawals (related to bKash, Nagad, Rocket, Upay, or bank transfer)

1.2 Automatically Collected Information

Some technical information is automatically recorded while you use the 7u7 platform:

• Device type, operating system, and browser information
• IP address and internet connection details
• Login time, page visit history, and session duration
• Information obtained from cookies and similar tracking technologies
• Game history, betting activity, and transaction records

Purpose of Data Use

Information collected by 7u7 is used only for specific, legitimate purposes. No data is sold to third parties for commercial gain.

• Account Management: Handling registration, login, password recovery, and account security.
• Identity Verification: Confirming user age and identity to prevent fake identities and fraudulent activity.
• Transaction Processing: Completing deposits, withdrawals, and bonus payments.
• Customer Support: Providing assistance in Bengali and English via 24/7 live chat and email.
• Security: Detecting suspicious activity and preventing unauthorised access to accounts.
• Service Improvement: Using analytical data to improve platform performance and user experience.
• Regulatory Compliance: Keeping records required to prevent money laundering and ensure responsible gaming.

Our platform follows a responsible gaming policy. We use user data to identify potentially problematic gaming behaviour and provide support when needed.

Cookies and Tracking Technologies

The 7u7 platform uses cookies to function properly and to keep your session active. Cookies are small text files stored on your device that help the platform recognise you.

3.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — maintaining login status, verifying security tokens, and remembering your preferred language and settings. These cookies cannot be disabled.

3.2 Analytical Cookies

Analytical cookies are used to understand which sections of the platform are used most and where technical issues occur. This information is collected entirely anonymously.

3.3 Cookie Controls

You can delete cookies or disable specific cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Data Sharing and Disclosure Policy

7u7 does not sell users' personal information to third parties for commercial purposes under any circumstances. However, in limited situations it may be necessary to share certain information:

4.1 Service Partners

Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology services, and customer support. These partners are also required to follow the same strict privacy standards as we do.

4.2 Legal Obligations

Information may be disclosed to comply with applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such situations, 7u7 always acts within the law and discloses only the minimum information required.

4.3 Emergency Situations

If money laundering, fraud, or other serious criminal activity is detected, information may be shared with the relevant authorities. This is done to protect the interests of users.

Data Security Measures

The security of user data is the highest priority for 7u7. We keep data secure using industry-standard technologies and practices.

• SSL Encryption: All data transmitted through the website and app is encrypted using SSL technology, which prevents third parties from reading your information.
• Password Hashing: Your password is never stored directly; it is kept in encrypted form using strong hashing algorithms.
• Secure Servers: All data is stored in high-security data centres with no unauthorised physical or digital access.
• Regular Security Audits: Regular security audits and vulnerability tests are conducted to identify potential weaknesses.
• Access Controls: Only authorised staff have access to the data required for their work.
• OTP Verification: Two-step verification is used for sensitive operations.

However, no method of transmission over the internet is 100% secure. Even with our best efforts, no platform can guarantee complete security. Use a strong password for your account and do not share it with anyone.

Data Retention Period

7u7 does not store user data indefinitely. The retention period is determined based on the purpose of the service and applicable legal requirements.

• Active Account Data: Necessary information is retained for as long as the account remains active.
• Transaction Records: Financial transaction records are retained for a specified period as required by law.
• Closed Account Data: After an account is closed, personal information is deleted or anonymised once the legally required retention period has passed.
• Marketing Preferences: If you unsubscribe from promotional communications, that preference takes effect immediately.

User Rights

Every user of the 7u7 platform retains certain fundamental rights regarding their own data. Contact our support team to exercise these rights.

7.1 Right to Access Data

You may request details of the information stored about you by 7u7 at any time. The information will be provided within a reasonable time after the request.

7.2 Right to Correct Data

If there is any error in your stored information or if it needs to be updated, you can request a correction through your account settings or via support.

7.3 Right to Request Data Deletion

You may request deletion of personal data when closing your account. However, some records must be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your data for specific purposes, particularly in relation to marketing communications.

Protection of Minors' Data

7u7 does not provide services to anyone under the age of 21. Age verification at the time of registration is mandatory. If any user creates an account by providing false age information, their account will be closed immediately and the relevant data will be deleted.

If you find out that a minor has created an account on 7u7, please notify our support team immediately.

Policy Changes and Updates

This privacy policy may be updated over time based on technological changes, addition of new services, or legal requirements. If there are significant changes, users will be notified via their registered email or mobile.

Continuing to use the platform after changes are made will be considered as your agreement to the new policy. It is therefore recommended that you re-read the policy after each update. If you have any questions about this policy or wish to learn about other terms of service, you can read our Terms and Conditions.

Complaints and Enquiries

If you have any questions, comments, or complaints about this privacy policy, please contact our support team. We are always here for you. For quick answers to common questions, you can visit our FAQ section.

To learn more about 7u7, visit our About Us page. We believe lasting relationships are built on transparency and trust.